Terms of Use

1. Agreement

These terms apply when you use this website, the DairySarthi or LoadSarthi web applications or their Android apps (together, the "Services") provided by [Company legal name], [Registered office address] ("ThinkVexa", "we"). By using the Services you agree to them. If your organisation has a signed agreement with us, that agreement prevails where it differs.

2. Accounts and sign-in

Accounts are created by your organisation or by us. Sign-in may use your phone number and an OTP, a password, a PIN or fingerprint on your device. Keep these private, do not share devices that are signed in, and tell your organisation or us at once if a device is lost or an account is misused.

3. Your organisation's responsibilities

Organisations are responsible for the accuracy of the data they enter (including rate charts and payment details), for approving settlements and payments, for having a lawful basis and giving notice to the people whose data they enter, and for the actions of their users.

4. Acceptable use

• Do not break the law, infringe others' rights or enter data you have no right to use.
• Do not try to access other organisations' data, test our security without permission or disrupt the Services.
• Do not copy, resell or reverse-engineer the Services except where the law allows.

5. Android apps

Our Android apps may be distributed as APK files from our official download pages. Install them only from thinkvexa.com, dairysarthi.com, api.dairysarthi.com, loadsarthi.com or api.loadsarthi.com. Keep apps updated; older versions may stop syncing.

6. Offline use and figures

Entries saved on a device while offline are provisional until the server accepts them. The server recomputes prices and may flag entries for review. Settlement and payment figures are final only after your organisation approves them.

7. AI assistant

The AI assistants (Dudh Mitra, Rathi) give answers generated with AI from your data. Answers can be incomplete or wrong; check important figures in the product before acting, especially on money.

8. Fees

Fees, if any, are set out in your order or agreement. Taxes such as GST apply as per law.

9. Data and privacy

Your organisation's data remains its own. Our Privacy Policy explains how personal data is handled. On termination, organisations may export their data within the period set in their agreement.

10. Intellectual property

The Services, the ThinkVexa, DairySarthi and LoadSarthi names and logos, and the software are ours or our licensors'. You get a limited, non-transferable right to use them while your access is active.

11. Availability and liability

We work to keep the Services available and secure but cannot promise they will be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited as set out in your agreement or, if none, to the fees paid for the Services in the three months before the claim.

12. Suspension and termination

We may suspend access that breaks these terms or puts other users at risk. You may stop using the Services at any time.

13. Law and disputes

These terms are governed by the laws of India. Courts at [City] have exclusive jurisdiction.

14. Changes and contact

We may update these terms; the date at the top shows the latest version. Questions: see the contact page.